PRODUCTS REGISTRATION

Return Policy for Rx Loupes Website:

Thank you for choosing Rx Loupes for your surgical loupes and light systems. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange your purchase. Please read our return policy carefully to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

- Returns are accepted within 30 days from the date of purchase.

- Only products purchased directly from the Rx Loupes website are eligible for returns.

- Customized or personalized products cannot be returned or exchanged, unless there is a manufacturing defect.

2. Return Process:

- To initiate a return, please contact our customer service team either by email or phone. Provide your order number, reason for return, and any supporting information.

- Our customer service team will provide you with a return merchandise authorization (RMA) number and detailed return instructions.

- Please make sure to pack and ship the returned item(s) in the original packaging, including all accessories, manuals, and invoices.

- You are responsible for all return shipping costs, unless the return is a result of our error or a defective product.

3. Refund or Exchange:

- Once we receive and inspect the returned item(s), we will process your refund or exchange.

- If you wish to receive a refund, a credit will be issued to your original payment method within 5-7 business days.

- If you prefer an exchange, we will ship the replacement item(s) once the returned item(s) are received and inspected.

4. Non-Returnable Items:

- Used or damaged products that are not in their original condition or packaging may not be eligible for a refund or exchange.

- Consumable items such as disposable protective covers or sterilization materials are non-returnable.

5. Warranty and Defective Products:

- All products sold on Rx Loupes website come with their respective manufacturer warranty.

- In case of a defective product, please contact our customer service team immediately. We will work with the manufacturer to ensure a resolution.

Please note: This return policy is subject to change without prior notice. It is your responsibility to review our return policy before making a purchase.

If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team.

Thank you for choosing Rx Loupes. We appreciate your business and look forward to serving you again in the future.

Sincerely,

Rx Loupes Team